Q: How do I get connected?
A: Phone, email or come and see us, pick your package and give us a location, we will set a date for your installation and connect you on that date.
Q: Can I change my package?
A: Yes, if you want to change your package you will need to let us know in writing – changes take a max of 24 hours to effect, and are subject to a new contract.
Q: Am I tied into a contract?
A: yes, there is a contract that you will be sent along with the pricelists when you first enquire with us, cancellation of a contract is handled by the terms of the contract.
Q: If the Internet does not work what do I do?
A: Call the office on 6865112 and you will be assisted
Q: I have an existing email address - can I still use it?
A: Yes, we will help you make the changes needed on your computer.
Q: Can I get an ngami.net email address?
A: Yes, we run our own server and can host private .com .net and .co.bw addresses.
Q: I need to link to a system outside Botswana, can I do this?
A: Yes, we can issue Public IP Addresses to allow remote desk- topping, system logins and VPN usages.
Q: Can I pay in advance?
A: Yes, all your invoices will be done a month in advance, you can opt to pay quarterly, biannually or annually as well. If you pay for a year in advance you get one month of your package free.
Q: I would like to use my WI-FI in the garden, but it does not reach?
A: We carry a small stock of range extenders and outdoor WI-FI units, these are not included in the installation and can be bought afterwards, and we will set up and install these units for you at a nominal fee.
Q: I am moving house; how do I move the internet connection?
A: Call the office, give us a months’ notice and we will move the internet unit for you at a nominal fee
About our Service
What is Capped Internet? Think of the internet in the same manner as your cell phone – if you are on a capped system it works the same as your pre-paid cell – when you reach your Cap it’s the same as running out of Airtime on a pre-paid sim card, you will need to put more money in to get it working again, right?
Ngami.NET offers the only truly Uncapped & Unrestricted Service in Maun – many other providers state they offer uncapped services however for the customer this often is not the case – the moment you are asked to PAY more to speed up or for extra use at night you are being sold a capped or restricted package. If an ISP informs you, you can use a limited amount for download you are being sold a capped package.
Here is what sets Ngami.NET Above the rest.
Ngami.NET will never ask you to pay for more data. Your monthly bandwidth invoices will only reflect the package you have chosen!
Ngami.NET will never tell you, you have used the internet “too much” this month that’s why it’s slower!
You will never need to “TOP UP” to get your speed back!
Ngami.NET will never sell you “MORE SPEED” at “NIGHT” so that you get a “great deal”!
At Ngami.NET, we don’t mind what you use the internet for as long as what you are doing is safe and legal!
Ngami.NET will never advertise packages that do not show you the minimum and maximum speeds you can expect!
What is a Contention Ratio: the contention ratio is the ratio of the potential maximum demand to the actual bandwidth. The higher the contention ratio, the greater the number of users that may be trying to use the actual bandwidth at any one time and, therefore, the lower the effective bandwidth offered, especially at peak times.
Ngami.NET offers 1 Contention Ratio:
10:1 (Ten to One) is the highest we offer meaning that at any given time the lowest speed you will get on this package is 1/10th of the speed - this is normally only enforced in the rare event there is an upstream feed fault.